Oh hi! Hopefully you will see this message! I setup this forum when I was definitely ticked off and still am at how Google is handling Canadian validations. It looks like Google removed your story from their support site? Do you perhaps want to tell it here where it won't be pulled down for whatever reason they think is valid?

When I made this forum I also made an area for US complaints!
Would love to hear more.

Sorry for missing your message before!
Yes! for unified voices!!

I found this forum searching for other complaints like mine. While we are in the US, we have had similar frustrating experiences with Goodstack since Google (and Microsoft) switched to using them as a validator. To save having to retell the entire story I am linking my post on the google nonprofit community forum (which also seems to get no attention from google:

https://support.google.com/nonprofits/thread/392129054/goodstack-uncommunicative-do-they-even-review?hl=en&sjid=12701715506981624633-NC

There are a number of stories there from people with validation issues. Perhaps a larger unified collection of voices would help get Google's attention?

testing notifications! 

Also worth noting that if you add an image inline it won't appear below as an attachment either.

took so long to figure this out 
but makes sense in retrospect.

If you are trying to make a post on this forum: thanks so much!

You might be struggling with posting inline images.

If you are take a look at this image.


After you've attached an image to the post click on the blue arrow while editing your post to insert the image.

A little box comes up

add size details (only required if your image is very wide) then click insert.

Here is the eligibility requirements page for Google Workspace Non-profits program.

https://support.google.com/nonprofits/answer/3215869

According to the Wayback Machine the first time this page shows content is in 2015.
What follows is a timeline of how the guidelines have changed since then.

To interact with the images click on each one which are organized chronologically by year. One click opens and one click closes the images.

Discussion of Changes over the Years
If you haven't read or reviewed the Google Workspace Nonprofits Guidelines: Timeline feel free to do so here: link.
Otherwise the discussion of these changes are as follows.

In terms of the General Guidelines

• Google used Techsoup from 2015-2022 for it's validations
• They have always used and continue to use the term "charitable organization" which seems like a broader term to encompass all sorts of organizations that operate for the public good and are not businesses for profit
• They've always denied schools, government, childcare (who knows why they deny this option, risk?) and hospitals (a PHI respecting setup is quite complicated and involved and requires a dedicated team and ongoing support): in regards to schools there is an edition of Google Space for education that is for that category and Government belong in the Enterprise category with special attention and tools.
• in 2022 you see the first mention of "Percent"
• in 2023 you see the first mention of "Goodstack"

In terms of the Canadian Guidelines

• The most consequential part has always been how the second bullet is written: it started out as 3 and then 4 ways in which you would qualify; these paths are separated by an "or" statement and as long as you met the requirements for one of them as well meeting the general requirements you would be validated once you had submitted the appropriate proof
• Each of these has changed and shifted with certain word choices over the years but the spirit of each item is as follows:
• you are CRA recognized/approved federal charity
• you are a federally recognized non-profit
• you are a provincially recognized non-profit
• tax exempt non profit operating for the public good
• In 2023 we see this 2nd bullet receive a very impactful change which seeks to muddle the eligibility requirements: the word "or" is removed. Is this change meant to indicate that all of these requirements now apply? Because up until this moment you could provide proof of any of these areas

Bring on the Conflation
If you combine this dropping of the "or" with the requirements listed on Goodstack's website:
https://goodstack.org/nonprofit-definitions


you get this conflation of the history of the program and these two sets of requirements. Until 2023 the spirit of the non-profits program was that you could receive access to the non-profits program by not operating for profit and after demonstrating that you were recognized by your local or national government in this role.

But now. You see this other aspect coming to the surface.
You must be benefiting the "public good". And like the Google requirements the indication here is that all of these sentences apply.

Now is the point here that Google and Goodstack have decided to reject certain types of non-profits? Is there a quota of accepted accounts per county? Does Goodstack, despite it's stated mission, have a mission to reduce the number of approvals?

Goodstack keeps this requirement deliberately vague so they can reject as they see fit. In a recent communication with Goodstack regarding a validation request their rep Ashely, provided this response"



Bring on the Micro Requirements
So beneath the stated requirements are another set of micro-requirements that are brought up, available nowhere and are now applied with no reference or justification. So across Canada: all associations, foundations, trusts and co-operatives are all also rejected.

These sub rejections make absolutely no sense.
I am no lawyer or organizational expert but you can see easily that a trust would be ineligible by definition.

Next, it makes almost no sense to reject associations and foundations.

For foundations you simply need to look at this page to understand why:
https://www.canada.ca/en/revenue-agency/services/charities-giving/charities/registering-charitable-qualified-donee-status/apply-become-registered-charity/establishing/types-registered-charities-designations.html

And for associations they only exist if their aims are not profit. Regardless an association still needs to be provincial or federal recognized to be eligible for for Google Workspace Non-profits. So by definition unincorporate associations would 'struggle to'/not get approved unless they formalized their group and had it recognized by either body.

Lastly, when it comes to cooperatives this broad rejection, really flys in the face of the definition of what a cooperative is in the many different jurisdictions in Canada. As far as I can tell Goodstack was so unhappy with Canadian co-operatives applying to the program that they posted this adjustment to their requirements page:


which is the laziest, least helpful addition to the requirements in ten years. When I emailed this to them to point out that across their other country requirements there are plenty of situations where they accepted co-operatives


they retracted this change saying: "Additionally, since our last email, we identified that including the sentence referencing excluded organizations made Canada an exception in explicitly mentioning them. We have since removed this sentence and will provide clarification when it's asked." —it no longer appears on their requirements page. The implication of this rebuttal couldn't be missed: they reserve the right to reject anyone with secret/hidden requirements.

In Conclusion
So instead of doing the work in Canada like Techsoup has done to know the difference between different types of organizations and make judgements based on jurisdiction and the specific case they haven't even gone to the trouble to learn the difference between a co-operative in British Columbia and one in Saskatchewan.



Re-reading this sentence right now it's hard not to feel pretty frustrated. Not only does it conflate all the requirements but it expands adding extra secret requirements: must be able to offer donors a deduction and a non-profit organization serving it's members does not serve a charitable purpose.

As I stated above it's this "public good" notion creeping into the requirements and from the Goodstack perspective you can see the "must be charity with donors, etc" creeping in.

As I've pointed out above this notion of the public good and how this is definition is applied is about as arbitrary as it gets. How much good? How much public? What happens when it benefits certain groups over other groups? How do you make this call? And obviously, they are so many non-profit organizations that may be provincial non profits but not federal charities and may not have a mission to offer donors a deduction for charitable contributions: like if for instance they don't have donors.

QuoteIn just under two years Google has created many additional barriers to being accepted to this program even when the organization already has met the posted requirements of the program.

At the helm of these adjudications is an organization, Goodstack, that either has a mandate to increase rejections or is disinterested in learning how each special situation is different which doesn't bode well as they are the so-called international authority on charitable organizations. It seems to me that they are much more interested in being the "Stripe of charitable donations" and on venture capital and AI then on validating organizations contributing to the public good. https://tech.eu/2024/11/18/goodstack-secures-28m-from-general-catalyst/

Hello Everyone! Welcome to Goodstack Complaints Canada!

This is a simple forum I have set up to collect complaints/experiences on how "Goodstack" (Formerly Percent) https://goodstack.org/ conducts and adjudicates applications to Google's "Google Workspace nonprofits" for Canadians thereby confirming/denying a Canadian organization access to critical resources.

I am not affiliated with Goodstack or Google.
I regularly deploy Google Workspace on the business side as part of my work and believe that the tools in the suite are some of the most accessible and easy to grasp across generations and skill levels.

QuoteMy goal is to pressure Google to review how/why Goodstack is rejecting organizations that already meet their guidelines and add more transparency and support to the validation process.

My interest in this topic stems from a rejection they have just given me for an organization that has the exact same profile of one they approved early last year.
When I have time I will document this rejection in detail and lay out my argument for why I believe it has already met the requirements for approval.

Most of this issue seems to stem from their inattention to the specifics around what a co-operative IS and IS NOT in the Canadian context.
At one point they even wrote and posted to their website/guidelines that all Canadian co-operatives are ineligible (regardless of how they are organized).
Anyone who works with co-ops, especially across the many different Canadian provinces and territories can tell you that how they are organized is quite a bit different from jurisdiction to jurisdiction.

This validator does not feel like an organization committed to a mission of helping non-profits administer themselves and empower their volunteers, board members and communities they "feel" like a silicon valley startup that has more interest in venture capital, AI and "charitable giving" then the organizations they assist.

Although Goodstack has been responsive enough the reasons for their rejections and the arbitrary-ness of how they apply them is extremely frustrating.

I've been guiding organizations thru the approval process for Google Workspace Nonprofits https://www.google.com/nonprofits/offerings/workspace/ for many years now.
For most of this time the validator Google used, and I dealt with, was the organization Techsoup https://www.techsoup.ca/.
Techsoup isn't perfect: they can be slow (because the hours in which they give support are quite narrow and they just ended their phone support) as well navigating their portal system takes some practice; however, they do have an office in Toronto, staffed by real people who spend time and effort to give you an authenticated and considered response.
Techsoup (a validator for Adobe, Microsoft and many others) for instance has already approved the organization Goodstack rejected because, as you can tell when you use their system: they have a lot of on the ground know-how about the Canadian context and know the difference between the various kinds of non-profits in Canada.

Simply go look at Techsoup's main social media:
https://x.com/techsoupcanada
and compare it to Goodstack's
https://x.com/wearegoodstack
the difference couldn't be clearer.

In the meantime (before I get to posting additional details) if you are a Canadian organization and have been denied or have a story to share please post on this forum and help me to gather attention to this issue.
If you aren't Canadian but are having another specific issue related to Goodstack's validation process please post as well to help others understand your personal/organizational context and illuminate your specific challenge.

Thanks so much.
Jason Aune